Privacy Policy

ReachPro by Vivid Solutions · Last updated: 12 November 2026

This Privacy Policy explains how ReachPro ("we", "us"), a service operated by Vivid Solutions, collects, uses and protects information when businesses use ReachPro to manage and send Facebook Messenger messages from their Facebook Pages.

1. Who uses ReachPro

ReachPro is used by businesses ("Customers") who connect their own Facebook Pages. The people who message those Pages are referred to as "Page Contacts". For Page Contacts' data, the Customer is the data controller and ReachPro processes data on the Customer's behalf.

2. Information we collect

• Account information: name, email address, phone number and billing details of Customers who sign up.
• Facebook data (via Meta APIs, with the Customer's permission): the Customer's Facebook user ID and name, the list of Pages they manage, Page IDs, names and Page access tokens.
• Page Contact data: Page-scoped IDs (PSIDs), public profile name, the time of the last interaction with the Page, and messages exchanged between the Page and the Page Contact through Messenger.
• Usage data: campaign settings, tags and segments created by the Customer, delivery status and basic technical logs (IP address, browser type).

3. How we use information

• To connect Customers' Pages and let them view and reply to Messenger conversations.
• To let Customers send messages to Page Contacts in line with Meta's Messenger Platform Policy, including the 24-hour standard messaging window, approved message tags and opt-in based Marketing Messages.
• To show delivery and engagement reports to the Customer.
• To provide support, secure the service, prevent abuse and handle billing.

We do not sell personal data, and we do not use Page Contact data for our own advertising or to build profiles across different Customers.

4. Sharing

We share data only with (a) Meta Platforms, to deliver messages through the Messenger Platform; (b) service providers who host or support our service (such as hosting and payment providers) under confidentiality obligations; and (c) authorities where required by law.

5. Data retention

We keep data only while the Customer's account is active and the Page is connected. When a Customer disconnects a Page or deletes their account, related Page and Page Contact data is deleted within 30 days, except where we must keep limited records (such as invoices) by law.

6. Security

Access tokens are stored encrypted, connections use HTTPS, and access to data is limited to authorised staff.

7. Your rights and data deletion

You can request access to, correction of, or deletion of your data at any time. See our Data Deletion Instructions. Page Contacts may also contact the business that runs the Page, or contact us directly.

8. Children

ReachPro is a business tool and is not intended for anyone under 18.

9. Changes

We may update this policy and will change the "Last updated" date above when we do.

10. Contact

Vivid Solutions
Office No. 1002, 10th Floor, High-Q Tower, Jail Road, Gulberg V, Lahore, Pakistan
Email: info@vividsolutions.llc