Terms of Service

ReachPro by Vivid Solutions · Last updated: 12 November 2026

These Terms govern your use of ReachPro, a Messenger customer-engagement tool operated by Vivid Solutions. By creating an account or connecting a Facebook Page, you agree to these Terms.

1. The service

ReachPro lets businesses connect Facebook Pages they manage, view Messenger conversations, organise contacts with tags and segments, and send messages to people who have contacted their Page.

2. Your responsibilities

• You must be authorised to manage every Page you connect.
• You must follow Meta's Platform Terms, Messenger Platform Policy and Community Standards. In particular, promotional messages may only be sent within the 24-hour standard messaging window or to people who have opted in to Marketing Messages; message tags may only be used for their permitted purposes.
• You must not send spam, misleading, illegal, hateful or adult content, or messages to people who have asked not to be contacted.
• You are responsible for the content you send and for having a lawful basis to message your contacts.

3. Enforcement

ReachPro applies sending limits and policy checks. We may pause campaigns, suspend or close accounts that break these Terms or Meta's policies, or that put the service at risk.

4. Plans, credits and payment

Paid plans and message credits are billed as shown at purchase. Fees are non-refundable except where required by law or stated otherwise in writing.

5. Availability

ReachPro depends on Meta's APIs. We are not responsible for changes, outages or restrictions imposed by Meta, including restrictions placed on your Page.

6. Limitation of liability

The service is provided "as is". To the extent allowed by law, Vivid Solutions is not liable for indirect or consequential losses, and our total liability is limited to the fees you paid in the 3 months before the claim.

7. Termination

You may stop using ReachPro and delete your account at any time. Data will be handled as described in our Privacy Policy.

8. Governing law

These Terms are governed by the laws of Pakistan, and the courts of Lahore have jurisdiction.

9. Contact

Vivid Solutions
Office No. 1002, 10th Floor, High-Q Tower, Jail Road, Gulberg V, Lahore, Pakistan
Email: info@vividsolutions.llc